Privacy Policy

Date: August 25, 2025

1. Introduction

Centroxy BV is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Centroxy.nl and use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you register on the Website, create an account, subscribe to our Services, or contact us. We may also collect certain technical information automatically when you use the Website or App. The personal information we collect may include the following categories:

2.1 Information that identifies you as an individual or business representative, such as:

• Name
• Email
• Mobile
• Company name
• Chamber of Commerce (KvK) number
• VAT number
• Ultimate beneficial owners (UBOs)

2.2 Information that allows us to communicate with you, such as:

• Email address
• Telephone number
• Postal address
• Details you provide when contacting our support team.

2.3 Information collected automatically when you visit our Website or use our App, including:

• Internet Protocol (IP) address.
• Login data, device identifiers, browser type and version, time zone settings, and operating system.
• Information about the device and connection you use to access the Services.

2.4 Information about how you interact with our Website, App, and Services, such as:

• Features you use, pages you visit, and actions you take within the Services.
• Date, time, and frequency of your interactions.
• Performance and diagnostic data to help us improve the Services.

2.5 Information necessary for processing payments and maintaining your account, such as:

• Bank account details (e.g., IBAN) or credit card details (processed securely by our payment providers).
• Records of subscription payments, invoices, and billing history.

2.6 Any information, files, or documents you upload or process within the Services, including but not limited to:

• Invoices, receipts, expenses, quotes, and contracts.
• Contact details of your customers, suppliers, and partners.
• Other accounting and business records entered into the Services.

2.7 Information used to manage our communications with you, such as:

• Your preferences for receiving newsletters, updates, or promotional offers.
• Records of your communication with us (emails, chat messages, or support requests).

3. How We Use Your Information

We process personal data only where we have a legal basis to do so under the General Data Protection Regulation (GDPR). Depending on the situation, this may be because:

• it is necessary to perform our agreement with you;
• we have a legal obligation;
• we have a legitimate interest that does not override your rights; or
• you have given your explicit consent.

Centroxy BV uses the information we collect for the following purposes:

We use the information we collect for the following purposes:

• To provide and maintain our services.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our services when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our services.
• To monitor the usage of our services.
• To detect, prevent, and address technical issues.
• To fulfill any other purpose for which you provide it.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our Website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

5. Data Security

5.1 We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. These measures are designed in line with industry standards and take into account the type of data we process, the associated risks, and the current state of technology.

5.2 While we take security very seriously and strive to provide a secure environment, no system can ever be guaranteed 100% secure. The transmission of personal information over the internet is always at your own risk.

5.3 Centroxy BV may also operate a responsible disclosure policy, encouraging external parties to responsibly report potential vulnerabilities. If such reports are received, we will investigate promptly and take appropriate action to improve security.

6. Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

7. Data Retention

7.1 We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your information to the extent required to comply with our legal obligations, resolve disputes, and enforce our agreements and policies.

7.2 Under Dutch tax law, certain financial records (including invoices, receipts, and accounting data) must be retained for a statutory period of seven (7) years. Centroxy BV will comply with these legal retention requirements.

7.3 If you maintain an active account, we will retain your personal data for as long as your account is in use. If you cancel your account, Centroxy BV will retain your data for the statutory retention period as outlined above. After this period, your data will be securely deleted or anonymized, unless further retention is required by law.

7.4 Backup copies of user data may be kept for operational security. These backups are stored for a limited period (up to 45 days), after which they are automatically deleted.

7.5 Certain technical and analytical data (such as website usage statistics) may be retained for a shorter duration (e.g., up to 26 months) to support service improvements and performance analysis, after which it will be anonymized or deleted.

8. Contact

If you have any questions about this Privacy Policy, please contact us via:

Email: support@centroxy.nl